OnStage Help

This is the help site for OnStage organisers and org admins. It explains how to set up an event, build its challenges and games, score and motivate people, and run things on the day. Pages are written by task, and each one says which roles can do it and where to find it in the dashboard. Use the search box at the top to find a page by name.

Start here

• Your first event, start to finish: the order to set things up in, from Create event to the last export.
• Roles: who can do what: the five staff roles and what each one can see and change.
• Onboarding: how people join: the event code, sign-in, registration and the screens people see before Home.
• Check in participants: scan passes at the door with the organiser app, or check someone in by name.
• Moderate submissions and photo IDs: approve what participants submit so they get their points.
• Troubleshooting: fixes for common problems, listed by what you see.

New to the words OnStage uses? See the Glossary.

Sections

• Getting started: what OnStage is, signing in, roles, search and your first event.
• Set up your event: create the event, choose its modules, and set up onboarding, the look, Home and Info before people join.
• Challenges & games: create challenges, choose game types, and run on-ground games and fixtures.
• Game types: one page per challenge and game type, with what participants do, what you fill in and how it scores.
• Scoring & motivation: points, the leaderboard, badges, awards, passes and the other features that keep people playing.
• People: participants, teams, documents, attendance and staff logins.
• On the day: check-in, moderation, announcements, the help desk and the organiser app while the event is live.
• After the event: exports, analytics, the audit log and tidying up.
• Using AI assistants: connect Claude, ChatGPT or another AI assistant to OnStage and have it set up your events, with you approving what goes live.
• Help: troubleshooting and contacting support.