Sign in and choose an organisation

You sign in to the organiser dashboard with an email and password. One login can belong to more than one organisation; if yours does, you choose which one to open.

Who can do this: Everyone with an OnStage login. Your org admin creates logins on the Staff page.

Where: The sign-in page, and the account menu (your avatar at the top right) once you are in.

Sign in

1. Open the sign-in page. It says “Sign in to your organiser dashboard”.
2. Enter your Email and Password. Use the eye icon to show or hide what you typed.
3. Click Sign in.

If you belong to one organisation, the Events list opens. If you were sent to the sign-in page from a link inside the dashboard, you go back to that page instead.

If the page says “Invalid email or password. Please try again.”, check both and try again. After too many tries it asks you to wait a moment.

Note

There is no “forgot password” link. If you can’t sign in, ask an org admin to reset your password from the Staff page. If you belong to more than one organisation, only OnStage support can reset it.

Choose an organisation

If your login belongs to several organisations, the Choose an organisation page opens after you sign in. It lists each organisation with your role in it.

1. Click the organisation you want to open.
2. The Events list for that organisation opens.

Not the right login? Click Use a different account to go back to the sign-in page. If you wait too long on this page, it sends you back to sign in again with “That took too long — please sign in again.”

Switch organisation

1. Click your avatar at the top right.
2. Under Organisations, click the one you want. Your current organisation has a tick.

The dashboard reloads on that organisation’s Events list. Your role can be different in each organisation.

Your first sign-in: choose your own password

When someone else set your password (a new staff login, or a password an admin reset), the dashboard asks you to replace it before you can do anything else. The page is called Choose your own password.

1. In Current password, enter the temporary password you were given.
2. In New password, enter a password of at least 8 characters, and type it again in Confirm new password.
3. Click Save password.

The dashboard then carries on to where you were going. If you’d rather stop, click Sign out.

Change your password

1. Click your avatar at the top right, then Change password.
2. Fill in Current password, New password and Confirm new password.
3. Click Save password, or Cancel to go back to your events.

Your password is the same in every organisation you belong to. After you change it, signing in anywhere with the old password stops working.

Sign out

Click your avatar at the top right, then Sign out.

Your organisation’s own sign-in address

Some organisations have their own address for the dashboard. On that address, the sign-in page shows your organisation’s logo, signs you in to that organisation only, and the organisation switcher is hidden. An older sign-in link that names your organisation also still works and shows its logo.

To set up a sign-in address of your own, ask OnStage support.