Staff logins and roles

The Staff page lists everyone who can sign in to your organisation’s dashboard and the OnStage Organiser app, and what each person may do. Logins belong to the organisation, not to one event, so a person’s role applies to every event.

Who can do this: Org admins only. Anyone else who opens the page sees “Only an org admin can manage staff”.

Where: Account menu (your avatar at the top right) → Staff. Also the Staff button on the Events list.

The page lists the roles at the top with a line on each. For the full picture of what each role sees and can change, see Roles: who can do what.

Add a staff login

1. Click Add staff.
2. Enter their Name and Email.
3. Choose a Role. It starts on Read-only; the line under the box says what the chosen role can do.
4. Click Add.

A card then shows Temporary password for … with their email and a temporary password. Send both to them yourself: this is the only time the password is shown. Click Copy email and password to copy both, then Done.

They sign in at the usual organiser sign-in page and are asked to choose their own password straight away. See Sign in and choose an organisation.

Note

If the email already has an OnStage login (for example, they work with another organisation on OnStage), you can’t add it here. The page says “That email already has an OnStage login. Ask OnStage support to add them to your organisation.”

Change someone’s role

Pick a new role in the Role box on their row. It saves straight away.

Reset a password

1. Click Reset password on their row. There’s no confirmation: the reset happens as soon as you click, their old password stops working and their sessions end on every device.
2. A card shows the new temporary password, once. Send it to them yourself.

They choose their own password the next time they sign in. If the person also signs in to another organisation, only OnStage support can reset their password, and the page says so. See Contact support.

Switch a login off or on

Click Switch off on their row. Their status changes to Switched off, they are signed out everywhere, and they can’t sign in to your organisation until you click Switch on.

Use this for someone who is away for a while. Use Remove for someone who has left.

Remove a login

1. Click Remove on their row.
2. Confirm with Remove. They can’t sign in to your organisation any more.

What you can’t do

• Change your own role, switch yourself off, or remove yourself. Your own row shows “You” instead of buttons.
• Leave the organisation without an active admin. Demoting, switching off or removing the last active admin is refused with “Your org needs at least one active admin.”

Read the list

Each row shows the person’s name and email, Role, Status (Active or Switched off) and Last sign-in (“Never” if they haven’t signed in yet).